Cancellation policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date,

• on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly, or

• on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or

• on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces, or

• on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a fixed period of time.

To exercise the right to cancel, you must inform us (Bitro, Inh. Tim Augener, Waldemar-Friauf Str. 4, 34613 Schwalmstadt, Deutschland, Telefonnummer: +49 152 217 248 50, E-Mail-Adresse: kontakt@bitro.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, e-mail, WhatsApp message). You can use the attached sample withdrawal form, but this is not mandatory. You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website https://bitro.de/widerrufsbelehrung. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

• Custom-made or personalized goods:
  The right of withdrawal does not apply if the goods are not prefabricated and an individual selection or determination by the consumer is decisive for their manufacture or if they are clearly tailored to the personal needs of the consumer (e.g. custom-made products, personalized items).

• Services:
  If the customer has expressly agreed that the provision of the service will begin before the end of the withdrawal period and has confirmed that they will lose their right of withdrawal once the contract has been fulfilled in full, there will no longer be a right of withdrawal once the service has been provided in full.

• Digital content and downloadable files:
  The right of withdrawal expires for contracts for the delivery of digital content that is not on a physical data carrier (e.g. downloadable files, software, 3D models/.stl files, e-books) as soon as the execution of the contract has begun and the customer has previously expressly agreed that they lose their right of withdrawal.

• Business customers / B2B customers:
  In principle, business customers (B2B customers) have no statutory right of withdrawal, as this right is reserved exclusively for consumers. Therefore, all of the regulations on the right of withdrawal listed here apply exclusively to consumers (end customers).